Privacy Policy

Thank you for choosing Frontier Title and Escrow Co., Inc. with registered trade names, Frontier Independent Note Servicing and FINS.  Hereinafter referred to as FTE.  We value you, respect your privacy and work hard to protect your personal information. This statement is provided on behalf of the above companies.

In order to better serve your needs now and in the future, we may ask you to provide us with certain information.  We understand that you may be concerned with what we will do with such information, particularly any personal or financial information. We agree that you have a right to know how we will utilize the personal information you provide to us. Therefore, we have adopted this Privacy Policy to govern the use and handling of your personal information.

This privacy policy governs our use of the information which you provided to us.  It does not govern the manner in which we may use the information we have obtained from other sources, such as information obtained from the public records or from another person or entity.


We gather personal information from you and from outside sources for business purposes.  Some examples of the information we collect from you may include your name, phone number, home and email addresses, driver’s license number, Social Security number, and marital status.  FTE companies father information through Internet activity which may include your operating system, links you used to visit, webpages you viewed while visiting our site or applications, Internet protocol (IP) addresses, and cookies.  We may use cookies, analytics and other technologies to help evaluate our marketing.  Business contacts such as realtors, lenders, etc. that are directly involved in a transaction assist us with monitoring information.


In the course of normal business activities, we use and share your personal information.  We may provide your information to persons or organizations within and outside of FTE.  This would be done as required or permitted by law.  For example, we may do this to:

  • Fulfill a transaction you requested
  • Market our products
  • Handle your claim
  • Prevent fraud
  • Comply with requests from regulatory and law enforcement authorities
  • Participate in insurance support organizations

The persons or organizations with whom we may share your personal information may include, among others:

  • Your agent, broker or FTE affiliated companies
  • Companies that perform services, such as marketing and communication services on our behalf
  • Business partners that assist us with tracking how visitors use our website(s)
  • Other insurance companies that play a role in an insurance transaction with you
  • Our underwriter claims adjusters
  • A business or businesses that conduct actuarial or research studies
  • Those who request information pursuant to a subpoena or court order


In general, you can visit our website without telling us who you are or revealing any information about yourself.  Our Web servers may collect the domain names, but not the email addresses of visitors.  Our Web servers also seek (as many websites do) to place a “cookie” (a small data file) on your computer’s hard drive which allows the server to determine the computer when it visits again, in order to track statistical information about navigation to and throughout certain areas of our site, and to save your username and password if you are a Preferred Customer.  This cookie is not used to obtain your personal data, and the information that is tracked is used only for internal purposes.  However, if you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed.

In addition, there are portions of this website where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request regarding an order.  The information collected from you may include your name, address, telephone, fax number, or email address.  This information is securely encrypted we do not share, sell, rent information about you with other people or nonaffiliated companies except to provide products or services you requested.

This website is not intended for persons under 13 years of age.  We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children.


If you or someone else registers with FTE as a customer, FTE may use this information to provide you with informational updates periodically or to contact you with questions regarding your order.  You can opt out at any time from further communication. 


We maintain strict safeguards to protect your personal information from unauthorized or inappropriate access.  We restrict access to information about you to those FTE Companies workers, who need to know the information to respond to your inquiry or request.


  • Frontier Independent Note Servicing
  • FINS


  • Underwrites of FTE


You can request to review your personal information contained in our records at any time.  To do this, please send a letter to the address below requesting to see your information for the previous two years.  If you believe that our information is incomplete or inaccurate, you can request that we correct it.  Please note we may not be able to provide information relating to investigations, claims, litigation, and other matters.  We will be happy to make corrections whenever possible.  

Please send requests to:

Frontier title and Escrow Co., Inc.
Attn: Privacy Policy
6921 W Grandridge Bldv.
Kennewick, WA  99336


FTE may provide links to other sites as a convenience to persons who visit the Frontier website.  If you choose to use the services provided by those sites, you may be asked by those sites to provide certain personally identifiable information.  Please be aware that FTE is not responsible for the privacy practices of those sites.  We encourage you to be aware when you leave our site and to read the privacy policies of every website that you visit, as the privacy policies of those sites may differ from ours.  Our privacy statement applies solely to this website.


We would like to share your personal information with on or more Frontier Title and Escrow Co., Inc. affiliates in order to make you aware of different products, services and offers they can provide.  However, you can request that FTE and its affiliate companies not share your personal information with our affiliates for marketing products and services.

To request that we not allow other Frontier affiliates to use your personal information to market their products and services, you can contact us by calling (509) 783-8825.  Please keep in mind that it may take up to two weeks to process your request.  If you previously contacted us and asked us not to allow other Frontier affiliates to use your personal information, your previous choice still applies, and you do not need to contact us again.  If you would like to change your previous choice, please call the number above at any time.


  • We do not sell or share your personal information to anyone.
  • We do not share your information with non-affiliated companies that would use it to contact you about their own products and services.
  • We require persons or organizations that represent or assist us in servicing your policy and claims to keep your information confidential.
  • We require our employees to protect your personal information and keep it confidential.

We hope you have found this important Notice helpful.  If you are not comfortable with any other the terms or policies described in this Privacy Statement, we ask that you discontinue use of our site.  Please be aware that we may periodically update or revise this Privacy Statement if we make a material change to our online Privacy Statement.  We will post a notice on our homepage notifying users that the policy has been revised.  We appreciate your business.  Thank you for choosing Frontier Title and Escrow Co., Inc.  We understand your concerns about privacy and confidentiality and hope this notice has been helpful to you.  We value our relationship with you and look forward to serving you.  If you have questions or would like more information, please don’t hesitate to contact us at (509) 783-8828.  We reserve the right to change our Privacy Practices, procedures, and terms at any time.